Product Return Policy
Returns are only accepted within 30 days from the date of purchase. To process a return, please fill in our Product Return Form. Once the form has been processed, a NuMedical Team Member will be in contact with you to arrange for the return to be collected from your premise at an agreed date and time. A Return Label will be emailed to you. Please affix the Return Label onto the box or product. Upon receiving and inspecting the product of return, we will notify you if a refund will be processed. Upon approval of a refund, a credit will be applied to your account.
If your product(s) has been damaged in transit; the product needs to be considered of unusable quality. You may be asked to provide a photograph of your damaged product(s). Please note that events such as wilful damage, misuse, unauthorised repair or tampering with a product may prevent a product from being accepted for return.
*To be eligible for a return and refund, the product must be returned to NuMedical Pty Ltd in its original packaging, unmarked with all contents as shipped.*
NuMedical Pty Ltd will arrange for the product to be picked-up, however, the return freight cost will be at your own cost.